Delete your Rockae account

How to request account deletion

1. Sign in to Rockae (app or web) and note the email address on your account.
2. Email support@rockae.com with the subject line Delete my Rockae account.
3. Include the email address on the account and, if you have one, your username.
4. We will confirm the request and process deletion of your account and associated personal data.

What is deleted

When your request is completed, Rockae deletes account credentials and profile information, community memberships and personal settings, and user-generated content tied to your account where it is reasonably feasible to remove or unlink that content.

What may be retained

We may retain records required for legal, fraud-prevention, tax, or payment-dispute purposes (for example transaction records), and anonymized or aggregated analytics that no longer identify you. Residual copies in backups are removed or overwritten within up to 90 days. Billing or legal records may be kept longer when required by law.

Timeline

We acknowledge requests promptly and complete account deletion within 30 days, unless a longer legal hold applies.